OPEX that makes your business profitable
Excellence in Every Interaction
Partnership That Delivers Measurable Results
KopVex partners with iGaming platforms, operators & B2B companies to optimize customer operations, increase player lifetime value, and deliver elite-level experiences across every touchpoint.
Our Experience Spans Every Player Segment and Operational Challenge
KopVex supports iGaming operators across multiple verticals and player journeys. From acquisition to retention and reactivation, our expertise adapts to every operational complexity and market demand.
24/7 Customer Support
Support for both regular and VIP players
◈ 24/7 support for both regular and VIP players
◈ Deep expertise across casino, sports betting, and lottery
◈ Multilingual support teams trained in empathy and fast resolution
◈ Comprehensive incident management, escalation, and technical troubleshooting
◈ CRM-integrated campaigns with personalized player incentives
◈ Real-time performance dashboards aligned to your KPIs
VIP Concierge Services
Retention + 30% per year \ Reactivation + 42% per year
◈ 24/7 VIP support with native-speaking account managers
◈ Personalized reward programs and proactive relationship management
◈ AI-powered quality assurance to maintain excellence at scale
◈ Fully compliant operations with GDPR, RG, and AML certifications
◈ Deliver lasting loyalty through elite-level care for your highest-value players.
Player Reactivation
◈ Human-led, personalized outreach across eight channels
◈ Player-aging-based segmentation for precise targeting
◈ Tailored messaging designed to drive second-chance deposits
◈ Real-time insights into ROI and campaign progress
◈ Win back lapsed players with minimal cost and maximum impact.
CRM Solutions
◈ CRM-integrated customer journeys and lifecycle automation
◈ Data-driven player segmentation and engagement strategies
◈ Personalized campaigns aligned with player behavior
◈ Performance tracking through real-time dashboards
◈ Turn data into action and engagement into measurable growth.
Why Partner with KopVex
Outsource part of your operation to a trustworthy partner
Measurable performance outcomes
Fully brand-aligned execution
Rapid onboarding and deployment (3 days to 4 weeks)
Human-Led Execution
Empathetic, multilingual teams trained to resolve, retain, and re-engage players.
Let’s Connect
Connect with our experts for a free consultation and tailored solutions.
Book a call or fill out our form, and we’ll contact you within one business day.
Get practical insights to improve retention, engagement, and profitability.